We are committed to respecting your privacy and any personal information you provide us. As part of that commitment, we want you to know how and why we collect, use, store, and/or disclose your personal information.
By “personal information” we mean any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred or determined from such information. Personal information does not include information that’s publicly available, such as business contact information or information found in a telephone directory.
The only personal information our site captures is information you volunteer when you:
- Join, for example, by providing your email address or mailing address
- Request information or bulletins from us
- Complete a survey
- Submit a form, sign up for a newsletter, or contact us using tools powered by our CRM provider, Hubspot.
- Use our live chat or messaging tools
In addition, our website automatically collects certain technical information:
- An IP address is a number assigned to your computer automatically and is required to use the Internet. Our website(s) obtain users’ IP addresses only to administer our website(s) and gather broad demographic information about visitors to the website. An IP address is considered personal information because it’s an identifying number. But we do not link server log information to any other data in a way that would enable us to identify individual visitors.
- HubSpot may collect additional technical information such as browser type, device identifiers, pages visited, time spent on the site, referring URLs, and interactions with emails or forms.
We use HubSpot, a customer relationship management (CRM) and marketing platform, to manage our contact forms, email communications, newsletters, live chat (if enabled), and website analytics. Personal information submitted through these tools is processed by HubSpot on our behalf.
HubSpot stores personal information we collect primarily in its Canadian data centre located in Montreal. Some limited processing may occur outside Canada through HubSpot’s global sub-processors (for example, for email delivery, security services, analytics, or technical support). HubSpot maintains contractual and technical safeguards to ensure an equivalent level of protection regardless of where processing occurs.
We use this information to:
- Respond to inquiries
- Register and manage memberships
- Collect and process membership payments and other payments we may collect when people attend events that are sponsored or co-sponsored by us
- Provide newsletters or updates you have requested
- Analyze website performance and understand how visitors use our site
Our website uses cookies and similar technologies provided by HubSpot to identify returning visitors, analyze website traffic, understand user engagement, and improve the performance of our website. Cookies may track pages viewed, time spent on our site, and whether emails we send have been opened.
You may adjust your browser settings to refuse cookies or to notify you when cookies are being used. However, some features of our website may not function properly if cookies are disabled.
If at any time you do not wish to receive emailed information from us, you may unsubscribe and we will take you off the email list.
You may also request access to, correction of, or deletion of your personal information at any time by contacting us. You may withdraw your consent to our use of your personal information, subject to legal or contractual restrictions.
We will never sell, trade, or share information we collect on our website(s) with others, except as required for the purposes described above (for example, processing through HubSpot) or as otherwise permitted by law.
We reserve the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so.
By visiting and using our websites, you agree to our Privacy Policy.
If you have any questions or concerns about our Privacy Policy, please reach out to us at contact@characterdivision.com.
